On the Road Again: Roadshow Recap

Arriving in sunny Dorking at Wotton House, we kicked off with some pre-day content presented by Members Steve Cole and Michael Freeman. The Incident Response Practical Workshop led 60+ delegates through their ‘worst day ever’, challenged by a hypothetical scenario they took part in a series of hands-on exercises, designed to make you think about every aspect of managing a major incident.

It was an early start on Wednesday as Dave Wilkeson (MSP Advisor) and Matt Takhar (N-Able) introduced the Accountability Peer Group sessions to Members, teaching them how the group works and how they’ll be using financial and operation benchmarks to progress and compare results.

Leading by Example

We kicked off the main day content with Member Led Breakout Sessions, led by Craig Atkins (1-Fx), Craig Hume (Utopia Computers), and Joe Molloy (Cusken Sync IT) sharing their experiences in business.

Craig Hume presented ‘Harnessing AI for Your Business: Dive Deep with ChatGPT and More’, sharing how Utopia have delved deep, experimenting with cutting-edge AI tools, and their discoveries.

Craig Atkins led an interactive session sharing what 1-Fix are doing, and how they’ve delighted their clients with their service desk.

Joe Molloy shared his recent experience of M&A, the ‘Why? What? How? When?’, and key lessons learned along the way.

Raise Your Hand a Bit Higher!

Renowned author, strategist, and performance consultant Jim Steele took to the stage as our keynote speaker, thrilling the room with his engaging, inspiring, and funny presentation. Drawing from cutting‐edge neuroscientific research, Jim is always seeking new solutions for the ever‐evolving challenges in today's fast‐paced business world. He has a particular passion for combining high performance with well‐being, the basis of his latest book, Unashamedly Superhuman, which delegates received a copy of.

After a coffee break, out retail Members headed into a second keynote session delivered by Carl West of Fox Intelligence. Carl dived deep into the trends of eCommerce in the UK & Europe, sharing significant trends of the year, and a unique overview of the eCommerce landscape.

Focus

Our MSP Members split into small groups to take part in the Partner Focus Sessions. First joining Datto delivering a session on how to supercharge your QBRs, Ingram Micro leading an introduction to IOT on AI and Automation, or CyberQP addressing the crucial concept of zero standing privilege for MSPs. Swapping into the second set, our delegates opted to join Pax8 sharing how historical insights can help build a better cybersecurity future, ThreatLocker held a deep dive into the purpose of Cybersecurity and how to use it to your operational advantage, or Pia sharing how to grow your MSP by leveraging AI.

Expo

After lunch the expo opened for two hours of business and networking opportunities, we were delighted to be joined by lots of longstanding partners and some fresh faces.

Thank you to our Partners for joining us:
Bvoip, Brigantia, CompTIA, CMS Distribution, Cooler Master,ConnectWise, CyberQP, Datto, Kaseya, Egnyte, Enclave, Flexiscale, Grenke, i3iDistribution, Inbay, Ingram Micro, Inforcer, IT Governance, Mesh, The MSPFinance Team, N-Able, OpenText, Pax8, Pia, QA, CyberQP, SCG, Sophos, Teknov8,Telev8, Terra Computer, ThreatLocker, Uptime Solutions, WatchGuard, ZestLifestyle, and Zomentum.

During the Expo our retail Members joined a partner-led show and tell session with vendors A-Logic, CMS Distribution, and V7 to take a closer look at what they can offer retailers customers.

It’s All About the Journey

The day closed with a session from our outgoing Commercial Director, Melissa Rambridge. Mel shared her experience of growing up in a family-run business, from overcoming the challenges and complexities that came with integrating into the business as a senior leader from outside the IT industry, to taking over as CEO in 2020, and the more recent acquisition by the inTEC Group. Mel also shed light on her experiences as a woman in tech, navigating leadership in a male-dominated industry, and how she balances the demands of family life while excelling as a business owner.

Drinks at the bar ensued, followed by a relaxed networking dinner to wind down and catch up with old friends.  

Thank you to everyone who joined us at this event, and throughout the year. We’re looking forward to seeing you all in the New Year!

Coming up next…

Find next years datesand locations here, mark your calendars!

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